Vela Support
Operator: Sholokhov Mikhail Andreevich (Sole Trader)
81/1 Manushyan St., Yerevan, Republic of Armenia
Email: hello@typecode.app
Contact us
For help with Vela, billing questions, or privacy requests, email hello@typecode.app. Please include:
- Your device model and OS version (iOS / Android)
- Whether you use the app or the website
- The email on the account, if you have one
- A short description of the issue
We aim to reply within a few business days. Privacy and refund requests are answered within 10 business days.
Frequently asked questions
What is Vela?
Vela is an entertainment app: tarot spreads, a birth chart, forecasts, and a chat. The texts are not a prediction and not professional advice.
How do I cancel my subscription?
- iOS: Settings → Apple ID → Subscriptions → Vela → Cancel
- Android: Google Play → Subscriptions → Vela → Cancel
- Website: Profile → Plan → Turn off auto-renewal
Cancel at least 24 hours before the next renewal so you are not charged again. Access you already paid for stays until the end of that period.
How do I restore a purchase on a new device?
Open the app, go to the paywall or profile, and tap Restore Purchases. Use the same Apple ID or Google account as the original purchase.
How do refunds work?
Purchases in the App Store and Google Play are refunded by the store. We cannot refund those charges ourselves.
For a payment taken on the website, email hello@typecode.app from the account address with the date and amount. A full refund is available if no more than 24 hours have passed and you have made no more than 2 paid actions in that time.
How do I delete my account?
In the app: Profile → Delete account. You can also email hello@typecode.app from the address linked to the account. Deletion removes the account and the data we hold, except records the law requires us to keep. This cannot be undone.
How do I delete someone else's profile I added?
Delete that profile in the app, or email us. The person whose details were added can also write to hello@typecode.app and ask for the profile to be removed.
The microphone
The microphone is used only when you tap the voice button in the chat. The speech is turned into text and is not stored as a recording. You can turn microphone access off in the device settings.
Daily notifications
The daily message is a local reminder on your phone. Turn it off with the switch in Profile, or in the system settings for Vela.
Can I export my data?
There is no export button in the current version. Email hello@typecode.app from the account address and we will send a copy of the data we hold.
Related documents: Privacy Policy · Terms of Service